bd33bd's Privacy Policy
Get complete and transparent information about how your personal data is collected, used, and kept secure on the bd33bd platform.
Last Updated: January 2026. This policy may change at any time — you will be notified at your registered email address if any changes are made.
Introduction and Scope
bd33bd ("we", "us", "platform") is a trusted online casino and betting service provider in Bangladesh. This Privacy Policy ("Policy") tells you — that is, the user of bd33bd's website, mobile site, and related services ("Services") — how we process your personal information.
By using our Services, you are considered to have consented to the collection and use of information as described in this Policy. If you are under 21 years of age, you will not be permitted to use our Services and we will not collect any of your personal information.
This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.
What Information We Collect
bd33bd collects various types of information to operate, improve, and secure its services. The main categories of information are described below.
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- Residential address (including district and division)
- National ID (NID) or passport number — for identity verification purposes only
- Preferred language and currency (Bangladeshi Taka / BDT)
2.2 Financial and Transaction Information
- bKash, Nagad, Rocket, Upay, or bank account details — for transaction verification
- Deposit and withdrawal amounts, dates, and methods
- Betting history and gaming transaction records
- Bonus and promotion usage details
2.3 Technical and Device Information
- IP address and approximate geographic location
- Browser type, version, and device identity
- Operating system and screen resolution
- Cookie and session data (see Section 7 for details)
- Login time, session length, and page navigation patterns
2.4 Communication Information
- Records of live chat conversations
- Copies of email correspondence
- Details of complaints, appeals, and feedback
Information you provide directly through registration forms, support requests, or by taking part in surveys.
Information automatically recorded through cookies, log files, and tracking technologies while you use the site.
Purpose of Information Use
bd33bd uses your information only for legitimate and specific purposes. If your information is not needed for a particular purpose, it is not processed.
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Registration, login verification, password recovery, and profile updates | Performance of contract |
| Identity Verification (KYC) | Confirming age and identity, preventing fraud, and ensuring responsible gaming | Legal obligation |
| Transaction Processing | Deposits, withdrawals, bonus distribution, and payment gateway verification | Performance of contract |
| Customer Support | Resolving issues and handling complaints via live chat and email | Legitimate interest |
| Security and Fraud Prevention | Detecting unusual transactions, protecting accounts, and maintaining cybersecurity | Legitimate interest |
| Responsible Gaming | Identifying problematic gambling behaviour and providing self-exclusion and limit-setting services | Social responsibility and legal obligation |
| Service Improvement | Analysing platform performance, testing new features, and improving user experience | Legitimate interest |
| Marketing Communications | Notifications about promotions, bonus offers, and new games (with your consent only) | Consent |
Information Sharing and Disclosure
bd33bd never sells or rents your personal information. However, information may be shared with third parties in specific circumstances:
4.1 Service Provider Partners
Only the information necessary to operate their services is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), identity verification services, and customer support technology providers. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We may be legally required to disclose information in response to court orders, lawful requests from investigative agencies, or demands from government regulatory bodies. Such disclosures are kept limited and documented.
4.3 Fraud Prevention and Security
Information may be shared with relevant agencies to detect and prevent money laundering, fraud, or activities that threaten the security of the platform.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the new owner will be bound to uphold the standards of this Policy and you will be notified in advance.
Data Retention and Period
bd33bd retains your information only for as long as it is needed or legally required. The main retention criteria are as follows:
5.1 Active Accounts
All information is retained while your account is active. Even after an account is closed, certain information is kept for a specified period for legal, tax, and financial security reasons.
5.2 Transaction Records
Financial transactions and betting history are retained for a minimum of five years after account closure — to comply with anti-money laundering regulations.
5.3 Identity Verification Documents
KYC documents (NID, passport scans) are retained for a minimum of five years after account closure.
5.4 Communication Records
Customer service chats and emails are retained for a maximum of three years, then securely deleted.
5.5 Cookie and Analytics Data
Browsing cookies generally expire within 30 days to 12 months. Analytics data is retained for a maximum of 26 months.
Data Security Measures
bd33bd applies industry-standard technical and organisational measures to protect your information.
All communication on the site is secured with 256-bit SSL/TLS encryption, keeping your information safe in transit.
Information stored on servers is kept in encrypted format. Passwords are never stored in plain text — only in hashed form.
Only authorised staff can access specific information required for their designated tasks. All access is logged.
Systems are verified through regular security audits, penetration testing, and vulnerability assessments.
In the event of a data breach, swift action will be taken and affected users will be notified within 72 hours.
All staff receive privacy training and are bound by strict confidentiality agreements.
Cookie Policy
Cookies are small text files that your browser stores at the direction of a site. bd33bd uses cookies for various purposes:
7.1 Essential Cookies
These are necessary for maintaining login sessions, managing security tokens, and retaining information in your betting slip. The site cannot function properly without these cookies and there is no option to disable them.
7.2 Functional Cookies
These cookies are used to remember your preferred language, theme, and game settings. They make your browsing experience more comfortable.
7.3 Analytics Cookies
Analytics cookies are used to understand how many times pages are visited, where users spend more time, and which pages have issues. This information is analysed in aggregate or anonymous form.
7.4 Cookie Controls
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies will prevent many features of the site from working.
Your Data Rights
bd33bd believes users should have full control over their personal information. To that end, we ensure the following rights:
You may request a complete copy of the information we hold about you. A response will be provided within 30 days.
You may request correction of any inaccurate or incomplete information. Updates will be made promptly after evidence is submitted.
You may request deletion of your information in certain circumstances. However, some information must be retained where there is a legal obligation to do so.
You may object at any time to the use of your information for marketing communications or profiling purposes.
If you dispute the accuracy of your information, you may request that processing be restricted.
You may request your information in a structured, machine-readable format — for transfer to another service.
Where information is processed on the basis of consent, you may withdraw that consent at any time.
If you are dissatisfied with how we process your information, you may lodge a complaint directly with us or with the relevant authority.
If you wish to exercise any of the above rights, please contact us. We process most requests within 30 business days.
Protection of Minors' Information
bd33bd is intended for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.
Age is verified during the registration process, and additional identity documents may be requested in cases of doubt. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be suspended.
If a parent or guardian believes their child has provided information on our platform, please contact us — we will take immediate action.
Policy Changes and Updates
bd33bd may update this privacy policy from time to time. The method of notification will be determined based on the nature of the change:
10.1 Material Changes
If there are fundamental changes to your rights or the purposes for which your information is used, a notification will be sent to your registered email at least 30 days before the changes take effect, and the changes will be prominently displayed on the site.
10.2 Minor Updates
For changes involving language clarity, spelling corrections, or non-material updates, the "Last Updated" date on this page will be revised.
10.3 Continued Use After Changes
Continuing to use the site after an update means you have agreed to the new policy. If you do not agree, you may request that your account be closed.
10.4 Previous Versions
Previous versions of the policy are archived and can be provided upon request.
International Data Transfers
In operating bd33bd's services, some information may be transferred outside Bangladesh as required by our work with international game providers and technology partners.
For such transfers, we ensure that third parties maintain the standards described in this policy and take adequate measures to protect your information. All transfers are conducted under contractual security provisions.
Privacy Contact
To ask questions about this policy, exercise your data rights, or lodge a complaint, please contact our privacy team.